Refund policy

Placeholders shown in [RED BRACKETS] must be filled in before launch. This policy is a template and not legal advice; have it reviewed by an attorney.

Last updated: [EFFECTIVE DATE]

90-Day Money-Back Guarantee

We want you to give Project Man a real try. If you're not happy with your first order, you can request a refund within 90 days of delivery.

Who it applies to

  • Your first order of Project Man only.
  • One guarantee per customer and per household.
  • Requests must be made within 90 days of the delivery date of your first order.
  • Subscription renewals and any later orders are not covered by the guarantee. You can cancel your subscription at any time to stop future charges (see our Subscription & Cancellation Policy).

How to request a refund

  1. Email us at [SUPPORT EMAIL] with your order number and the subject line "Money-Back Guarantee."
  2. We'll reply within [1–2] business days with return instructions and our return address.
  3. Send back the bottle(s) from your first order, opened, partly used or empty, to [RETURN ADDRESS] using a trackable shipping method.
  4. Return shipping is paid by the customer and is not refunded.
  5. Once tracking shows your return was delivered to us, we'll refund the full product price of your first order to your original payment method within [5–10] business days. Your bank may take a few extra days to post it.

Damaged, defective or wrong items

If your order arrives damaged, leaking, or isn't what you ordered, email [SUPPORT EMAIL] within [7] days of delivery with your order number and a photo. We'll send a replacement at no cost to you. You don't need to return the damaged item.

Questions

Contact us at [SUPPORT EMAIL].
[LEGAL BUSINESS NAME]
[BUSINESS ADDRESS]